I would like to ask you a question … what is more important – service or product? If you go somewhere, like to a restaurant, and the food is amazing but the service is horrible, will you brave the service again for the sake of a good meal? Or, is it the other way around – you will sacrifice on food for the sake of a great server? I know that ideally we want the entire experience to be wonderful, but where are you willing to skimp?
I am working on starting a company sharing my expertise in guest service, so I would like to ask you for the sake of market research if you will cast your vote in this debate. Please feel free to post other comments as well; I want your opinion!